Frequently Asked Questions

Everything you need to know about your ShopPaya experience.

How long does shipping take?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, while expedited options are available at checkout.

What is your return policy?

We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

ShopPaya accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.

Do you ship internationally?

Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

Are my personal details secure?

Absolutely. We use industry-standard SSL encryption to protect your data and never store your full payment information on our servers.